Frequently Asked Questions

Frequently Asked Questions: Your Ultimate Guide to Ordering Customized Gear

When it comes to ordering custom gear for your team or organization, there’s a lot to consider. From choosing the right items to understanding the details of artwork requirements, we’re here to guide you through the process. Below, we’ve compiled answers to some of the most common questions we receive to make your ordering experience as smooth as possible.

1. How Long Will It Take to Get My Gear?

We know that timely delivery is crucial when it comes to outfitting your team or event. Most of our orders take between 7 to 10 business days to complete, plus the additional time for transit. The exact timeline will depend on factors such as order volume, item availability, and customization complexity.

During busy periods, such as holidays or back-to-school seasons, it might take a little longer, so we encourage you to plan ahead if you have a specific deadline in mind. Rest assured, we will always communicate estimated delivery times so you can plan accordingly.

2. What Format Do You Need to Print My Logo or Artwork?

To ensure your artwork looks crisp and professional, we require that you provide artwork in vector format. This prevents any issues with blurry lines or pixelation that can occur with rasterized files. The best formats for printing are:

.ai (Adobe Illustrator)
.eps (Encapsulated PostScript)
.svg (Scalable Vector Graphics)

These formats are scalable, meaning we can resize them without losing quality.

For direct-to-film (DTF) printing, we can also accept certain types of .png files. However, be mindful that the resolution should be high enough to avoid pixelation.

When it comes to embroidery, we need a digitized file in .dst format. Embroidery files are a bit different because they need to contain specific stitch data that tells the machine how to embroider the design.

If you don’t have the appropriate file format, don’t worry! We can help you convert your artwork into the needed format for a small fee. The fee depends on the complexity of the artwork, including factors like stitch count, colors, and shading.

3. How Can I Make Sure The Color You Use On My Order Is Correct?

We take color accuracy seriously, and we want to make sure your order matches your vision. Every order comes with a comprehensive proof that includes the print size, Pantone, and/or PMS color for approval. This ensures we are aligned on the final product before we begin production.

While we do our best to match colors as closely as possible, please note that production proofs may not be 100% to scale. Colors on different monitors or screens may vary slightly due to display differences. If you have a very specific color in mind, let us know, and we can accommodate it to ensure you get exactly what you’re expecting.

4. Do You Provide Samples?

Yes, we provide blank samples if you’re unsure about the garment or product you want to order. If you choose to request a sample, you’ll need to cover the shipping cost. However, for larger orders, we sometimes cover the cost of the sample upfront so you can assess the fit, quality, and feel of the garment before committing to a larger order.

This gives you peace of mind, knowing that the products you’re choosing are the right fit for your team or event. Once you’ve approved the sample, we can proceed with the full order.

5. Can You Provide Rush Orders?

Yes, we do offer rush orders! If you need your gear quickly, we can prioritize your order and complete it within 1 to 3 business days. Rush orders are subject to a rush fee and availability, especially during peak times.

If you’re working on a tight deadline, it’s always a good idea to contact us in advance to check our availability and determine if we can accommodate your request.

6. What Brands Do You Offer?

We work with top-quality garment suppliers to ensure you get the best products for your needs. Our primary suppliers include:

SanMar (sanmar.com)
SSActivewear (ssactivewear.com)

These suppliers offer a wide variety of apparel, from basic t-shirts and polos to outerwear, hats, and bags. We can customize any of the garments you find on their websites to meet your specific needs.

If you have a specific brand in mind, feel free to let us know, and we will check to see if it’s available for customization.

7. Do You Have Minimum Order Requirements?

One of the great things about working with us is that we don’t have minimum order requirements. Whether you need one custom t-shirt for a personal project or thousands for a large event, we can accommodate orders of any size.

This flexibility means you don’t have to worry about meeting a set order minimum, making us a great choice for both small and large-scale projects.

8. Can I Make Changes to My Order After I’ve Placed It?

We understand that sometimes plans change, and you might need to modify your order after it’s been placed. If you need to make changes, please contact us as soon as possible. We can often make changes to your order if it hasn’t gone into production yet.

Once production has started, changes may be more difficult to accommodate. However, we’ll do our best to work with you and find a solution. If any changes incur additional costs (for example, if we need to reorder certain items or adjust artwork), we’ll inform you in advance.

9. What If My Order Arrives Damaged or Incorrect?

We take great care in ensuring your order arrives in perfect condition, but sometimes issues can arise during transit. If your order arrives damaged or incorrect, please let us know within 48 hours of receiving it.

We will review the situation and, if necessary, send you a replacement or refund you for the affected items. To expedite the process, please send photos of the damaged or incorrect items so we can assess the issue right away.

10. How Do I Place an Order?

Placing an order with us is easy! Send us an email at sales@kocreators.com and we’ll help you initiate a custom ticket to start an order. Our ordering process involves 3 key steps prior to production:

1. Approving Your Design Proof

2. Confirming Your Shipping Address

3. Submitting Payment For The Order

Most orders take 7-10 days to produce, not including transit time.

If you’re unsure about what you need or have specific customization questions, feel free to reach out to our team at help@kocreators.com. We’ll be happy to assist you in choosing the right products and make sure your design turns out just right.

Frequently Asked Questions